Hello there,
I'm Saowalak Whitley.
A perfectionist digital product designer based in New York City, with over 10+ years of experience in SaaS products, fin-tech, AI/ML, live streaming, e-commerce, health-tech and more, designing complex digital products across platforms. Helping companies define creative & practical design solutions and deliver thoughtful, detail-driven design solutions that make a real impact.
SELECTED CASE STUDIES
CASE STUDY
As the sole designer, I led the end-to-end design process, including user research, wireframing, prototyping, and usability testing. I optimized the KYC onboarding experience for a 50% faster process, Optimized back-office workflow efficiency with 90% automation support and improved the overall trading flow for a smoother, more efficient user journey.
Deeple — AI/ML powered chat-commerce.
CASE STUDY
I led the end-to-end product design for core features, the AI/ML chatbot structure, and store management tools. The result was a 9x increase in client sales, a reduction of around 70% in operational workload, and solutions that addressed about 90% of the key pain points for both customers and sellers.
MINI CASE STUDY
A gamified financial learning, community, and events mobile app for women. I was involved in analyzing the existing app, defining the brand identity and user personas, revising the brand’s color palette, built design system, optimized user flows and UI with a 51% boost in onboarding rate, and increased 49% in user engagement with overall user experience.
KuCoin Thailand — Crypto exchange platform.
MINI CASE STUDY
Designed a new 18-month sandbox program Tourist DigiPay feature and redesigned the existing KuPon experience to improve usability, seamless digital asset payment and gifting experience into KuCoin Thailand application using existing design system. Bridged real world spending of digital assets with Thailand’s local payment infrastructure.
Showcase.
Here are a few more projects I’ve worked on across various industries. Each one tells a unique story and offers valuable lessons, challenges, and insights that have shaped how I design today.
Nutrimis — Weight loss community and tracking.
ShopLive — Live commerce platform
PetCall — Talk with expert veterinary.